1. Subscription Plans & Evaluation
The Homeopathic Clinic Success System (THCSS) provides cognitive clinical infrastructure for classical homeopathic practice under monthly and annual subscription plans:
- Monthly Subscription: Designed for flexible clinic operations. Includes an initial 14-day evaluation period. Following the 14-day evaluation period, recurring monthly subscription billing commences automatically at the scheduled monthly rate. Billed recurring monthly fees are non-refundable.
- Annual Membership: Designed for comprehensive clinical integration. Initial purchases of the Annual membership include an approved 14-calendar-day refund window for eligible brand-new practitioners, as detailed in Section 2 below.
2. 14-Day Initial Annual Refund Policy (Brand-New Customers)
A full refund of the Annual subscription fee is available under our standard refund policy when all of the following criteria are met:
- Initial Annual Purchase: The transaction is the practitioner's initial purchase of the Annual membership.
- Genuinely Brand-New Customer: The practitioner has no prior qualifying commercial relationship with THCSS, including no prior monthly subscription, no prior annual membership, no prior evaluation period/trial, no prior legacy course purchase, and no prior predecessor or manually provisioned software account. (Commercial relationships with unrelated programs or projects do not affect THCSS brand-new status).
- 14-Calendar-Day Policy Window: The refund request is submitted in writing to support within exactly 14 calendar days of the initial purchase timestamp.
- Full Refund: Standard refunds apply to the full subscription amount paid for the initial Annual transaction.
3. Transactions Not Eligible Under Standard Refund Policy
The following transactions are not eligible for a refund under our standard policy:
- Requests Outside the 14-Day Window: Refund requests submitted after 14 calendar days from the purchase timestamp.
- Annual Renewals: Recurring annual renewal charges are non-refundable under our standard refund policy.
- Reactivations & Repurchases: Subsequent reactivations, re-enrollments, or repurchases by returning practitioners are not initial purchases and carry no new refund window.
- Prior Qualifying Commercial Relationships: Annual purchases by practitioners who have previously held an active monthly subscription, an annual membership, an evaluation trial, or preexisting THCSS course ownership.
- Preexisting Course Ownership: Practitioners who previously purchased or hold access to THCSS educational courses or training programs have an established commercial relationship with THCSS and are not eligible for a refund on the Annual SaaS transaction under standard policy. Preexisting course access remains fully active and unaffected.
- Predecessor & Historical Accounts: Practitioners who previously held an active, evaluation, or manually provisioned account under any predecessor or historical THCSS software release.
- Partial or Prorated Refunds: THCSS does not offer partial, fractional, or prorated refunds for any unused portion of an active billing cycle.
- Billed Monthly Subscription Charges: Processed monthly subscription fees are non-refundable once billed.
4. Subscription Cancellation (Stopping Future Renewals)
Subscription cancellation is distinct from a refund:
- You may cancel your recurring subscription at any time by emailing support@thcss.in from your registered account email.
- Cancelling a subscription halts all future automatic renewal charges.
- Cancellation does not issue a refund for prior payments; your clinical workstation access remains fully active and uninterrupted through the conclusion of your current paid billing period.
5. Refund Request Procedure & Access Termination
To request a refund under the 14-day policy:
- Email support@thcss.in from your registered account email with your order receipt number, transaction ID, and purchase date.
- Refund requests are manually reviewed by our administrative team against standard policy criteria and processed directly through the payment gateway.
- Immediate Workstation Access Termination: Once a refund has actually been processed by the payment gateway (whether under this standard policy or via exceptional administrative resolution), practitioner access to the THCSS AI Assistant workstation terminates immediately. Preexisting access to educational courses held under separate course enrollment remains completely unaffected.
6. Electronic Delivery & Non-Applicability of Shipping
THCSS is a 100% cloud-based Software-as-a-Service (SaaS) clinical platform. No physical goods or tangible items are shipped. Account access credentials and workstation entitlements are provisioned electronically immediately upon verified subscription activation.
7. Contact Information & Billing Inquiries
For any billing, cancellation, or subscription assistance, please reach out to our team:
- Email: support@thcss.in
- Telephone: +91-11-6926-1663
- Postal Address: Samanta Growth Ventures LLP, 1st Floor, Plot No. 147, Near SBI & ICICI Bank, Sector 7 Dwarka, New Delhi, 110075, INDIA